At the time your boss was rude, maybe your boss is busy or in the middle of something important and doesn't want to be disturbed. Sometimes, bosses are cranky coz they may be resolving an issue?
My point is this: if someone calls asking to speak to your boss, you screen the call.
- Always assume that your boss is busy (coz he/she maybe IS BUSY).
- Introduce yourself to the caller that you're the secretary/assistant and ask what is the purpose of the call.
USUALLY, AGENTS/SALES PEOPLE will call and ask for the top honcho just to do a sales pitch or set an appointment (mercenary selling tactics)
- If the caller is vague with his purpose of calling and won't give you any information,ask for the caller's number and tell that you're boss is UNAVAILABLE to take the call and will call back.
- Then call/tell your boss that Mr/Ms X of company ABC called to speak with your boss. YOUR BOSS will tell you if she knows the caller or not. So, when the caller calls again, you know what to do next.
People receiving calls for the company needs to screen calls first...that's part of their job.
I'm not saying it's your fault...but just passing the call just like what you did isn't good as well.
on top of other responsibilities in the company.
At the time your boss was rude, maybe your boss is busy or in the middle of something important and doesn't want to be disturbed. Sometimes, bosses are cranky coz they may be resolving an issue?
My point is this: if someone calls asking to speak to your boss, you screen the call.
- Always assume that your boss is busy (coz he/she maybe IS BUSY).
- Introduce yourself to the caller that you're the secretary/assistant and ask what is the purpose of the call.
USUALLY, AGENTS/SALES PEOPLE will call and ask for the top honcho just to do a sales pitch or set an appointment (mercenary selling tactics)
- If the caller is vague with his purpose of calling and won't give you any information,ask for the caller's number and tell that you're boss is UNAVAILABLE to take the call and will call back.
- Then call/tell your boss that Mr/Ms X of company ABC called to speak with your boss. YOUR BOSS will tell you if she knows the caller or not. So, when the caller calls again, you know what to do next.
People receiving calls for the company needs to screen calls first...that's part of their job.
I'm not saying it's your fault...but just passing the call just like what you did isn't good as well.