After such a long time since purchase this would be clasified as general wear and tear and not poor workmanship which would require follow up. I applaud you for staying in shape and able to fit in your suit after all these years. In general, I have found terrible customer service in this country. I have written remarks regarding poor service on restaurant bills, phoned managers of stores to complain and no one seems to care at all. I basically go out expecting the worst and am pleasantly surprised when I receive good service and made a point of bringing it to the managers attention as well.