Two weeks ago we went for lunch to the Intercontinental.
After a while my daugther decided she had enought of sitting and eating and it was time for me do something about it. OF course there were no play area inside the restaurant, so I asked a member of staff if I could go outside with my daughter to play whilst my husband finished his meal.
They wouldn't let me, they kept saying that the garden facilities were for members only. I tried to explain that she would be a nuisance for other customers but the staff wouldn't help so I asked to talk to the manager. The manager wouldn't help either. So I went to speak to the spa manager. To no avail. I had to go upstairs and talk to some other manager until my daugther and I were allowed to go the the play area outside.
Two weeks ago we went for lunch to the Intercontinental.
After a while my daugther decided she had enought of sitting and eating and it was time for me do something about it. OF course there were no play area inside the restaurant, so I asked a member of staff if I could go outside with my daughter to play whilst my husband finished his meal.
They wouldn't let me, they kept saying that the garden facilities were for members only. I tried to explain that she would be a nuisance for other customers but the staff wouldn't help so I asked to talk to the manager. The manager wouldn't help either. So I went to speak to the spa manager. To no avail. I had to go upstairs and talk to some other manager until my daugther and I were allowed to go the the play area outside.