2 unsatisfied customer complaints and instead of asking for their opinion on how to improve your next event, you just went on attacking them personally.... hows is that being 'adult'
1st complaint - someone is just sharing his experience about your organised event. And your respond being Security is not handled by you so its not your issue?? but arent you part of the organising team?. Could you have not given some sort of feedback to the security guard or at least try to make some suggestions to improve things?
As for your invitation to call you and sort out like adults, it came in a little late, dont you think? i.e., after the first customer complaint. I am sure had he know who to complaint to in the first place, he would have. you only said in your first post, call for info, not call to complain.
1498+ satisfied customers but how do you really know. Not all of them read this forum, as you know.... granted, its not everyone's cup of tea, but you could have put it a little bit more diplomatically, and not attacking people personally.
You tried to advertise your event, unfortunately - this is v.v.immature and poor advertising....If this is the way you deal with any customer, then sorry, I would not want to be a customer of yours.
Errr, Mr. DJ,
2 unsatisfied customer complaints and instead of asking for their opinion on how to improve your next event, you just went on attacking them personally.... hows is that being 'adult'
1st complaint - someone is just sharing his experience about your organised event. And your respond being Security is not handled by you so its not your issue?? but arent you part of the organising team?. Could you have not given some sort of feedback to the security guard or at least try to make some suggestions to improve things?
As for your invitation to call you and sort out like adults, it came in a little late, dont you think? i.e., after the first customer complaint. I am sure had he know who to complaint to in the first place, he would have. you only said in your first post, call for info, not call to complain.
1498+ satisfied customers but how do you really know. Not all of them read this forum, as you know.... granted, its not everyone's cup of tea, but you could have put it a little bit more diplomatically, and not attacking people personally.
You tried to advertise your event, unfortunately - this is v.v.immature and poor advertising....If this is the way you deal with any customer, then sorry, I would not want to be a customer of yours.