Libin paul
LIBIN PAUL
Mobile No: 30750911
Email: [email protected]m
OBJECTIVE
30750911To pursue a challenging career in the IT field, that gives me job satisfaction and a healthy competition that triggers and motivates my skills to work effectively giving my best.
SUMMERY OF EXPERIENCE
▷ Expertise in installation, configuration, management and troubleshooting of WINDOWS NT,WINDOWS 2000, 2003 SERVER
▷ Having a Strong Functional Technical Knowledge in Finacle Core Banking Package.4.21in Finacle (Wipro)Core Banking package.
▷ Self-motivated professional with strong analytical skills and interest in banking and IT management
▷ Total 4.2 years of experience in Support & End-User Training of a top banking product ( FINACLE – Of INFOSYS , FNS – Of WIPRO ),delivering quality solutions with exposure to Retail and Corporate banking services
▷ Out of 4.2 years one year experience is in implementation.
▷ Worked in multi-cultural & multi-location teams for multinational clients like Bank of , Bank of India (BOI), , Kerala Garmin Bank (KGB),Ujjivan small finance bank.
PROFESSIONAL EXPERIENCE
Wipro InfoTech LTD
Doddakannahalli, Sarjapur Road, Bangalore.
Duration : June 2011 to Dec15 2017
Designation : System admin
PROJECT DETAILS
PROJECT 1
Project Type: Client Project (Implementation of core banking)
Customer name: Pragathi Gramin Bank
Client: Kerala Gramin Bank (Working in client side)
Role: Application support Engineer(Finacle Software)
Project Title: PGB-S2-MIT10, CANARA-PGB-T&M-S2-MIT12
Stream: Technical Service and solution stream
Skills: Finacle related issues,Efficient communication and interpersonal skills.
Operating Systems: Windows Server 2003, Windows 2008 server, Windows 7, Windows XP
Tools: Finacle 7.0.18, Call recording tool (service desk)
Project Duration: 28-03-2011 to 25-08-2016.
PROJECT 2
Project Type: Client Project (System admin &Team Lead)
Customer name: Ujjivan Small Finance Bank
Client: Ujjivan Small Finance Bank (Working in client side)
Role: System Admin &Service desk lead
Project Title: UjjMIT
Stream: Application Support
Skills: Core banking applications,Network
Operating Systems : Windows Server 2003, Windows 2008 server, Windows 7, Windows XP
Tools: Finacle 7.0.18,10, Call recording tool (service desk)
Project Duration: 28-08-2016 to 15-12-2017.
Responsibilities
▷ Change management
▷ Incident management
▷ To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
▷ To take ownership of user problems and be proactive when dealing with user issues
▷ Installing, configuring and managing printers and scanners.
▷ Installation, Administration, and Troubleshooting of Active directory
▷ Creation, Deletion and Modification of user, group etc. in Active Directory.
▷ Providing technical support for Users on MS Outlook and Internet.
▷ Identifying the issue and categorizing / prioritize the incident
▷ Creating child tickets and tagging them with problem ticket
▷ Keeping track of the SLA (Service Level Agreement) of the process and making sure to close the requests within SLA.
▷ Logging analyzing and closing of tickets through helpline portal.
▷ Installing managing and troubleshooting basic software’s.
▷ Browser configuration.
▷ Finacle 7.0.18,10 Support.
▷ Installing, maintaining, configuring and troubleshooting of network and local printers.
▷ Resolving the customer problems through remote connection
▷ Installation of dialer software as per customer needs.
▷ Domain joining and password reset.
▷ Remote support of desktops.
HCL Info systems LTD.
Sakhi Vihar Road, Andheri (East), Mumbai
Duration : Dec 2009 to March 2011
Designation : Customer support Engineer
Responsibilities
▷ Change management
▷ Incident management
▷ To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
▷ To take ownership of user problems and be proactive when dealing with user issues
▷ Identifying the issue and categorizing / prioritize the incident
▷ Creating child tickets and tagging them with problem ticket
▷ Keeping track of the SLA (Service Level Agreement) of the process and making sure to close the requests within SLA.
▷ Logging analyzing and closing of tickets through helpline portal.
▷ Installing managing and troubleshooting basic software’s.
▷ Browser configuration.
▷ Finacle 7.0.18 Support.
▷ Installing, configuring and managing printers and scanners.
▷ Installation, Administration, and Troubleshooting of Active directory
▷ Creation, Deletion and Modification of user, group etc. in Active Directory.
▷ Providing technical support for Users on MS Outlook and Internet.
▷ Installing, maintaining, configuring and troubleshooting of network and local printers.
▷ Resolving the customer problems through remote connection
▷ Installation of dialer software as per customer needs.
▷ Domain joining and password reset.
▷ Remote support of desktops.
.
TECHNICAL Achievements
• HP Unix-Certified System Administrator(PL71823998.)
INTERNAL Achievements
• ITIL V3 Certified
• Certified Diversity And Inclusion in Wipro
Intel Server Administration Skills
• Installation and Administration of Windows2000 Servers & Windows 2003
• Installation and Configuration of RAID Cards
• Network File Sharing and Resource Management
• Analyzing and Troubleshooting the System through event Logs
• Managing user and Group and disk quota
• LVM and RAID Partitions/Devices
• Configuring Ethernet Cards to setup TCP/IP Configuration of Clients and Servers
TRAINING ATTENDED
Induction Training (Finacle ,Hardware,calls handling)at WIPRO.
• Induction Training (Hardware, Networking and Customer Handling) at HCL.
• Communication and Customer Handling at HCL training centre Mumbai.
• HP_UX Training at HCL Mumbai.
EDUCATIONAL QULIFICATION
• 3 Year Diploma in electronics & telecommunication Engineering.
• HSE in Commerce.
• SSLC.
PERSONAL DETAILS
Date of Birth : 31st May 1988
Languages Known : English, Hindi, Malayalam, and Tamil
Nationality : Indian
Passport no : H4799930
DECLARATION
I hereby declare that above mentioned particulars are true to the best of my knowledge and belief.
Place: [LIBIN PAUL]
Date
