JOB CATEGORY
IT/Technology
EMPLOYMENT TYPE
Full-time
JOB LEVEL
Mid Career
YEARS OF EXPERIENCE
5-6 Years
LANGUAGE
English
Jobseeker Gender
Male
Description
LIBIN PAUL
Mobile No: 00974-30750911
Email: [email protected]
Visa Status: Resident Permit
DOHA, QATAR
OBJECTIVE
To pursue a challenging career in the IT field, that gives me job satisfaction and a healthy competition that triggers and motivates my skills to work effectively giving my best.
ACADEMIC QUALIFICATION
Ø Diploma in Electronics and communication Engineering from Under Tamil nadu, Tamilnadu Government Technical Board . (2005-2008)
Ø SSLC
STRENGTH
Ø Project Management and coordination.
Ø Good Computer hardware and Networking knowledge.
Ø Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
Ø Understanding of customer psychology to more effectively problem-solve.
Ø Dedicated, Hardworking, self-reliant and quick learning.
Ø Good written and communication skill
Ø Ability to work under pressure.
PROFESSIONAL EXPERIENCE
Wipro InfoTech LTD
Doddakannahalli, Sarjapur Road, Bangalore.
Duration : June 2011 to Dec15 2017
Designation : IT support engineer and Team lead
PROJECT DETAILS
PROJECT 1
Project Type: Client Project [IT Support]
Customer name: Pragathi Gramin Bank
Client: Kerala Gramin Bank (Working in client side)
Role: IT Support engineer
Project Title: PGB-S2-MIT10, CANARA-PGB-T&M-S2-MIT12
Skills: Hardware related issues,Efficient communication and interpersonal skills.
Operating Systems: Windows Server 2003, Windows 2008 server, Windows 7, Windows XP,Windows 10
Project Duration: 28-03-2011 to 25-08-2016.
PROJECT 2
Project Type: Client Project [IT support and Team lead]
Customer name: Ujjivan Small Finance Bank
Client: Ujjivan Small Finance Bank (Working in client side)
Role: IT support engineer and Team lead
Project Title: UjjMIT
Skills: Core banking applications, Network, Active directory
Operating Systems : Windows Server 2003, Windows 2008 server, Windows 7, Windows XP,windows10
Project Duration: 28-08-2016 to 15-12-2017.
Responsibilities
Ø To take ownership of user problems and be proactive when dealing with user issues
Ø Supporting Finacle core banking application (7.1,10)
Ø Network Management and Remote Access.
Ø Knowledge of TCP/ IP based Network.
Ø Installation, configuration and troubleshooting Outlook mail.
Ø Laptop trouble shooting
Ø Installing, configuring and managing printers and scanners.
Ø Installation, Administration, and Troubleshooting of Active directory
Ø Creation, Deletion and Modification of user, group etc. in Active Directory.
Ø Providing technical support for Users on MS Outlook and Internet.
Ø Identifying the issue and categorizing / prioritize the incident
Ø Logging analyzing and closing of tickets through helpline portal.
Ø Installing managing and troubleshooting basic software’s.
Ø Browser configuration.
Ø Installing, maintaining, configuring and troubleshooting of network and local printers.
Ø Resolving the customer problems through remote connection
Ø Installation of dialer software as per customer needs.
Ø Domain joining and password reset.
Ø Remote support of desktops.
HCL Info systems LTD.
Sakhi Vihar Road, Andheri (East), Mumbai
Duration : Dec 2009 to March 2011
Designation : Customer support Engineer
Responsibilities
Ø Identifying the issue and categorizing / prioritize the incident
Ø Logging analyzing and closing of tickets through helpline portal.
Ø Installing managing and troubleshooting basic software’s.
Ø Browser configuration.
Ø Installing, configuring and managing printers and scanners.
Ø Installation, Administration, and Troubleshooting of Active directory
Ø Creation, Deletion and Modification of user, group etc. in Active Directory.
Ø Providing technical support for Users on MS Outlook and Internet.
Ø Installing, maintaining, configuring and troubleshooting of network and local printers.
Ø Resolving the customer problems through remote connection
Ø Installation of dialer software as per customer needs.
Ø Domain joining and password reset.
Ø Remote support of desktops.
.
TECHNICAL Achievements
- HP Unix-Certified System Administrator(PL71823998.)
INTERNAL Achievements
- ITIL V3 Certified in wipro
- Certified Diversity and Inclusion in Wipro
Intel Server Administration Skills
- Installation and Administration of Windows2000 Servers & Windows 2003
- Network File Sharing and Resource Management
- Analyzing and Troubleshooting the System through event Logs
- Managing user and Group and disk quota
- Configuring Ethernet Cards to setup TCP/IP Configuration of Clients and Servers
TRAINING ATTENDED
Induction Training (Finacle ,Hardware,calls handling)at WIPRO.
- Induction Training (Hardware, Networking and Customer Handling) at HCL.
- Communication and Customer Handling at HCL training centre Mumbai.
- HP_UX Training at HCL Mumbai.
PERSONAL DETAILS
Date of Birth : 31st May 1988
Languages Known : English, Hindi, Malayalam, and Tamil
Nationality : Indian
Passport no : H4799930
DECLARATION
I hereby declare that above mentioned particulars are true to the best of my knowledge and belief.
Place:Doha [LIBIN PAUL]
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