Ridiculous, knock on Akbar Al Bakr's door and get him to train his staff. Call QA and ask for his secretary and make a complain in writing. If no response, put it in the Media, like GT and Peninsula. Should get a response.
Happens everywhere, staff taking matters into their own hands without using common sense.
Kids should not be treated to such behavior.
I sympathize and empathize with you Bro.