I visited the embassy in Ramadan. .I noticed people use to come to collect their passports..but they could not get even a chance to submit their delivery token number in the counter since its fully packed with people always ( the space is very small and unfortunately the people also submit the token at the counter and stay close to the counter until they receive their passport which does not allow the new ppl entering the embassy to deposit their token)..I was watching all this scenario and noticed that the port cabin was half empty with seats available and air con running but ppl were standing outside and trying to get to the passport delivery counter which was full...

My suggestion would be that authorities shall collect the token from every single person coming to embassy and ask them to wait in port a cabin and not stand with the counter and blocking it totally for the people who wants to collect deposit tokens...And there should be a microphone installed in port a cabin and name shall be announced of the person when his passport is ready..he shall only go and collect it from the counter....

Benefits:

1)This way ppl will atleast wait in an area which has seats or at least has air cons rather than standing outside in heat despite of space in port a cibins

2) the counter shall never be blocked and ppl can easily collect their passports and deposit their token slips ..blocking the counter like bees is so uncivilised way

3) Authorities shall increase at least one or two staff for passport/documents/I'd card related work..

And last but not the least ppl should also make sure not to cross lines abide by the rules...