JokerQL and zackm, Thank you very much for reading and understanding. Yes, I know about refurbished policy of apple, and so, I specifically repeatedly asked Ansar personnel regarding this and they insist their product is BRAND NEW and not at all an apple certified refurbished piece. @zackm, I asked for money back also, for which they were not agreeing for. Regarding Consumer Protection Department, am new here so do not have anyone to help me out or to assist me, Joined my job very recently