HI guys i got one issue though i will open separate thread but anyway if any one answer here it will be great

Problem is that i have My mark sheet for higher education but i dont have degree certificate my friend told me that i need degree certificate without it its not possible to process visa also i got email from HR says that i need degree certificate , i sent all documents and wrote the reason why i dont have degree certificate i am yet to hear from their side meanwhile if anyone here have idea what to do if i dont have degree certificate ?