Just one more "horror" story about Al Fardan Automobiles Service. They are legion.
My own case: I had an X-type Jaguar. Made the mistake of taking up to Salwa for a regular service. An initial indication of QR3,000 ballooned to over QR25,000 -- and when I got it back it simply didn't work (it did when I gave it to them). The painful (and very expensive) experience confirmed my decision to sell it not because I didn't like the vehicle but because of the ineptitude of Al Fardan.
Now, I still get emails and nice ladies calling to let me know its time for a service or my car is ready for collection -- TWO YEARS AFTER I SOLD IT!
The calls I most enjoy are customer service follow-up calls to ask if I was happy with the service, because at that point I really unload on the poor unfortunate on the other end. Its not their fault they are only doing a "pro-forma" computer generated activity with little (or probably no) link to reality.
Fortunately they are obviously accustomed to and well trained in listening quietly while the customer explains for the umpteenth time that he doesn't have a Jag, why sold it two years earlier, and would they please remove him from the mailing/call list.
Haven't heard from them for the last few weeks -- but the next round of service will surely be coming up.....
Just one more "horror" story about Al Fardan Automobiles Service. They are legion.
My own case: I had an X-type Jaguar. Made the mistake of taking up to Salwa for a regular service. An initial indication of QR3,000 ballooned to over QR25,000 -- and when I got it back it simply didn't work (it did when I gave it to them). The painful (and very expensive) experience confirmed my decision to sell it not because I didn't like the vehicle but because of the ineptitude of Al Fardan.
Now, I still get emails and nice ladies calling to let me know its time for a service or my car is ready for collection -- TWO YEARS AFTER I SOLD IT!
The calls I most enjoy are customer service follow-up calls to ask if I was happy with the service, because at that point I really unload on the poor unfortunate on the other end. Its not their fault they are only doing a "pro-forma" computer generated activity with little (or probably no) link to reality.
Fortunately they are obviously accustomed to and well trained in listening quietly while the customer explains for the umpteenth time that he doesn't have a Jag, why sold it two years earlier, and would they please remove him from the mailing/call list.
Haven't heard from them for the last few weeks -- but the next round of service will surely be coming up.....