Thanks Seasons, that's really helpful.

We have only spoken to the maid, not the agency...yet. They'd have been shut today! Se wants to leave her current employer as they are not paying her her contractual salary, instead they are paying her much less. She is frightened that if she leaves she won't be given her salary at all. What I was concerned about is the agency would have bought her over here to be employed...I don't know enough to know how it all works, but I'm guessing she would have had to have paid the Phillipino agency a fee for visas etc, to then be put in touch with an agency over here who would find her employment for her.

Does this mean she is then beholden to the agency? Clearly she already has a visa, so I see what you mean about leaving then coming back in and we can take over from there, however I don't know if there would be any penalty from the agency. If she is in the probationary period, does she have to have an NOC? If so, then that means that if her employers wanted to stuff things up for her by not releasing her, then they could?