Well, the most fundamental issue in customer services in Qatar is "Communication". 99.9% of the staff is very poor in communications and never grasp the root of the problem. Also there is communication issue internally among staff which cause even more problem when it comes to resolve the customer's problem and complaints.
Lack of understanding the issue may result in dealing with problems in unprofessional way. Failure to gather accurate information and pass it to different level such as management team, will double up the problem and consequently illustrate the poor customer services.
Well, the most fundamental issue in customer services in Qatar is "Communication". 99.9% of the staff is very poor in communications and never grasp the root of the problem. Also there is communication issue internally among staff which cause even more problem when it comes to resolve the customer's problem and complaints.
Lack of understanding the issue may result in dealing with problems in unprofessional way. Failure to gather accurate information and pass it to different level such as management team, will double up the problem and consequently illustrate the poor customer services.