Well some of you were talking about the managers. I got to say that they're even worse.
Let me share one of mine:
I was in Manager's office in well respected compnay the other day. When he heard the issue and noticed that it is bit complicated. He went out for few minutes and said: "I will be back shortly". "No Problem" I said.
Then I hear some laughers and noticed that he and three other staff are playing together. I couldn't believe my eyes. They were throwing their "Tasbih", (the chain they normally carrying in hand) to each other and laughing.
When he returns, I asked him: “Well, did you manage to resolve the issue”. "Hmm, I have no idea how to do it...", he replied. Not surprised for his answer. Anyway, I had to leave his office game with no resolutions.
Where is respect and skills of resolving issues? Where is 'workaround' methodology to provide full satisfactions to the customers, even if you don’t know how to solve the problem?
These are the skills that this country is lacking... and we try to highlight it in here...
Well some of you were talking about the managers. I got to say that they're even worse.
Let me share one of mine:
I was in Manager's office in well respected compnay the other day. When he heard the issue and noticed that it is bit complicated. He went out for few minutes and said: "I will be back shortly". "No Problem" I said.
Then I hear some laughers and noticed that he and three other staff are playing together. I couldn't believe my eyes. They were throwing their "Tasbih", (the chain they normally carrying in hand) to each other and laughing.
When he returns, I asked him: “Well, did you manage to resolve the issue”. "Hmm, I have no idea how to do it...", he replied. Not surprised for his answer. Anyway, I had to leave his office game with no resolutions.
Where is respect and skills of resolving issues? Where is 'workaround' methodology to provide full satisfactions to the customers, even if you don’t know how to solve the problem?
These are the skills that this country is lacking... and we try to highlight it in here...