What or who is baladiya?

I live in Al Maha towers in the diplomatic district and our bldg. might be somewhat better but still dirty.  The owner lives out of the country and the bldg. manager, a guy names Parvez (?), is a crook who NEVER answers emails or cares about the tenants' comments or complaints.  The bldgs. smell like garbage, the elevators are DIRTY, the windows are so filthy I can't really see the nice view my employer pays for, the curtains are so cheap they literally disintegrate into pieces and fall to the ground and what's worse, we all seem to share the same ventilation system which blows out cigarette smoke into my apt. (my son has asthma) and there is nobody to ask for help. Their kiddie pool has green algae and is missing filter covers in and outside the pool. They don't fix your appliances, you have to replace them if they break or are damaged (I had just moved into my apt. and had to pay to fix my laundry machine which according to them had never been used before). I'd  love to continue because there is so much to complain about and venting surely helps my frustration but I'll spare you all and stop.  So my question is precisely that, who in authority can I complain about if the bldg owner doesn't care and the manager cares less?

BTW, this bldg (Al Maha Towers )has workers who are rude and lazy and never seem to wash their shirt but when I walk to Beverly Hills across the street to their dry cleaners and grocery store I can't help but feel impressed at how clean and friendly their staff are.  I write this in case someone looking into Al Maha towers has a choice in residence location.