She was talking about the bad experience in that hotel so that in some way tthe Manager will get information and he can improve the quality.Actually in the spot itself she has to complain to the manager so that he might taken a proper decision.this should not happen with anybody.no need of pity on her because  its the matter of food and it might be dangerous and baladiya has to take such isues seriously. we should pity on the treatment of the hotels and hotels should be more concentrated in service than a buisiness where profit only the consideration.