It is undeniable that SOME of our embassies in other countries are just like what you said. And of course, it is also true that SOME of the people working there sport a particular kind of attitude (like your life depends on them).

Anyway, you may be faulted for not renewing your passport at an earlier time. Back in our home country, you need to have an appointment first to have your passports filed and processed. One month is the usual schedule before you can go back to DFA and have everything done...Because they only take 200 people a day who can go in and do their thing...