I use Easyshop and i pick my packages (anyways i have to, as i need to pay) which is much better. but atleast if FedEx could give that option and inform where to pick it up from. they keep giving misleading info, as they are lost more than the customers. they dont know where the package is, at one time its out for delivery after sometime its still in the office.. so even picking up isnt an option left to choice!!.
I wish customer service is a word they can find somewhere in a corner of their operation.