I've been working with DHL for a while, and they aren't too bad. Aramex lost packages, and Fedex as well. So it is all the same. Its basic luck.

I just ordered something from that States that came in two boxes. The smaller box got lost, but they managed to relocate it in Germany. Once it arrived, I received it broken in two. The company didn't insure it, but DHL agreed the cover the cost of fixing the broken piece, Qr280.