This happens everywhere, I bought a laptop from Carrefour and the screen damaged. I took directly to the agent (HP) and it took more than a month to repair.

Here's an idea, when buying big ticket items, why not inquire as to their return policy before you give them a wallet full of cash? Funny thing is, we wouldnt hand over thousands of dollars for an item without being aware of our consumer rights.....

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"Diplomacy is the art of saying 'Nice doggie' until you can find a rock - Will Rogers"