In banking, they value customers..so they will do everything to keep you banking with them coz they want to maintain good service with you.

For this case, the client complain and the bank assures for return of what is debited but partial only..Sometimes, it depends on how much you have in the bank, how long are you with them before they gave you what you want to return because the bank manager & even his staff will ask approval from the mngt and they need to justify it to waived the charges. And since, it took you 8 months before you complain, it's no longer easy for them to justify it. Unless you really have millions that makes the bank earned more..Sure, you'll have it all..

Be contented..Be always thankful for what you have !!