Basically the country lack in customer service not only in the shopping malls but in other service industries such as airlines or banks......And no one is doing anything to improve due to lack of competition in the country... ……at the same time (not offending anyone) not trained to work in customer service and lack in necessary education....

Many occasions, I have left shopping cart full of things due to such behavior.

we desperate need online shopping like Tesco or Wal-Mart……