Last week I had to phone a very large organization in Doha. I fully imagined the total futility of it before calling.The operator who answered,an arabic lady , I could tell from the accent, was wonderful.She would be a credit to any company . Unfortunately she had to patch me through to someone else, heart sank.The other persona part from having a difficult to understand accent worsened by trying to be efficient and speaking at a hundred miles an hour,it was made worse by having to actually ask her to slow down. Needless to say this individual could not furnish me with any info.She was basically just answering the phone,not very good for the frontline person that everybody has to deal with.
Needless to say I now have no interest in the organization based on the theory that if they cant even have decent front line staff what is it like further up.
Service here is almost the worst Ive encountered anywhere and I still cant figure out why ,