Even I bought a Camy just two weeks back and I had the same problem, The sales man said to collect the car from Ind Area next day and I went waiting there when he said it has to reach from Wakra and is in the traffic and they will close at 12, so he asked me to come at 4 and when I reached at 4 he said the car is still in wakra, I was so mad, the customer service is so bad there they dont treat you well and they dont care or think of the trouble you take and the time you take to go all the way there to get this new car when most of the other showrooms just deliver the new cars at their showroom. I own a Nissan and the service is GOOD.
The next day after a lot of phone calling and checking the vechile is ready I went to collect it in the evening when I see a small mark near the bumper and it looks like repainted, They said they will give a letter and will get it fixed before 1000 kilometer as its free service, I refused to register and then came the next day, Again after a lot of phone calling they said it was the last piece and getting another one had to wait even longer may be 2 -3 weeks.
Thinking of what i went thru the past 3 days I just took the car when there was no fuel, and of all the things when petrol is cheap here why dont they just pour enough to just go till the next petrol station all this shows what AAB is in a way... please put on a smile to the customers face when he gets his new car and not annoy him with all this stuff.
Had enough already with just taking the vechile after registering ... Now thinking of what will happen when I give it for servicing is a ???????????...I pray the Lord give me the patience to face this situation.
I Hope atleast AAB have a heart and be considerate with what their customers are facing thru these days in Qatar busy roads , traffic blocks, reckless driving and getting to drive home or work take longer hours and in between all this coming to industrial area is actually a torture to many and if only they had good customer care service and someone calling from service center to say that your car is ready please come and pick it would be much appreciated.
Selling Cars is easy But Keeping your Customers happy with your servicing is when your Job's well done and complete.The trouble WE customers have to go through...just because we made a choice of buying a Toyota..
Hi!
Even I bought a Camy just two weeks back and I had the same problem, The sales man said to collect the car from Ind Area next day and I went waiting there when he said it has to reach from Wakra and is in the traffic and they will close at 12, so he asked me to come at 4 and when I reached at 4 he said the car is still in wakra, I was so mad, the customer service is so bad there they dont treat you well and they dont care or think of the trouble you take and the time you take to go all the way there to get this new car when most of the other showrooms just deliver the new cars at their showroom. I own a Nissan and the service is GOOD.
The next day after a lot of phone calling and checking the vechile is ready I went to collect it in the evening when I see a small mark near the bumper and it looks like repainted, They said they will give a letter and will get it fixed before 1000 kilometer as its free service, I refused to register and then came the next day, Again after a lot of phone calling they said it was the last piece and getting another one had to wait even longer may be 2 -3 weeks.
Thinking of what i went thru the past 3 days I just took the car when there was no fuel, and of all the things when petrol is cheap here why dont they just pour enough to just go till the next petrol station all this shows what AAB is in a way... please put on a smile to the customers face when he gets his new car and not annoy him with all this stuff.
Had enough already with just taking the vechile after registering ... Now thinking of what will happen when I give it for servicing is a ???????????...I pray the Lord give me the patience to face this situation.
I Hope atleast AAB have a heart and be considerate with what their customers are facing thru these days in Qatar busy roads , traffic blocks, reckless driving and getting to drive home or work take longer hours and in between all this coming to industrial area is actually a torture to many and if only they had good customer care service and someone calling from service center to say that your car is ready please come and pick it would be much appreciated.
Selling Cars is easy But Keeping your Customers happy with your servicing is when your Job's well done and complete.The trouble WE customers have to go through...just because we made a choice of buying a Toyota..