Me too had a bad experience in Al Ahli, i wanted to withdraw my money invested in that same scheme and was told to wait for a month to clear my credit cards, i waited and come back after a month or so and when the day i came back the one that said i come back after a month, happened to be in vacation, and as i waited my number in c ustomer service, at last my number in waiting appeared, but the guy i supposed to go thru, called someone a lady who maybe have reservation number privately to ignor my turn, i ask if the lady had a number, and the guy in customer service said, can you wait for a whille, i will just finish her, even the security who happened to see me there waited almost an hour told the guy, i have a number, i don't want to be rude, but i said, can i wait then here, at he opposite chair where the lady seated. And there finally the lady just stand up and go. I criticize the action of the lady not only the guy in customer service because she should have take permission to me or even did not take my turn for the guy. So in rediculed, i really ask if there is a private reservation for customers. I understand how mlasrado felt, that guy, deserved to be named and reported to the manager for disciplinary measures. Me too if i've known the name of that guy, i will name him too, . Oh that's not all, when he finally turned his face to me, he was very rude to ask what do i want, i told him what the lady told me that my credit card should be cleared in a month and i can redeem my money, this guy, in an insulting tone told me, you come after two months, its not yet clear. I insisted to see in the computer if at this long of waiting haven't cleared my credit cards which i never used, and i even asked many times by phone how long will i t take to clear credit card, and they told me, just two weeks and i passed morethan a month. I was not able to get my money by that day. I went back in few days and luckily, the lady was there and she said it should be cleared already by this time but it was in their negligence that it was not clear. The lady customer service was apologitic and served me a tea and did at that time. Because of that, i decided to close my account.
"There's nothing we can do to change the past, if it teaches you a lesson profit from it then, forget it."
Me too had a bad experience in Al Ahli, i wanted to withdraw my money invested in that same scheme and was told to wait for a month to clear my credit cards, i waited and come back after a month or so and when the day i came back the one that said i come back after a month, happened to be in vacation, and as i waited my number in c ustomer service, at last my number in waiting appeared, but the guy i supposed to go thru, called someone a lady who maybe have reservation number privately to ignor my turn, i ask if the lady had a number, and the guy in customer service said, can you wait for a whille, i will just finish her, even the security who happened to see me there waited almost an hour told the guy, i have a number, i don't want to be rude, but i said, can i wait then here, at he opposite chair where the lady seated. And there finally the lady just stand up and go. I criticize the action of the lady not only the guy in customer service because she should have take permission to me or even did not take my turn for the guy. So in rediculed, i really ask if there is a private reservation for customers. I understand how mlasrado felt, that guy, deserved to be named and reported to the manager for disciplinary measures. Me too if i've known the name of that guy, i will name him too, . Oh that's not all, when he finally turned his face to me, he was very rude to ask what do i want, i told him what the lady told me that my credit card should be cleared in a month and i can redeem my money, this guy, in an insulting tone told me, you come after two months, its not yet clear. I insisted to see in the computer if at this long of waiting haven't cleared my credit cards which i never used, and i even asked many times by phone how long will i t take to clear credit card, and they told me, just two weeks and i passed morethan a month. I was not able to get my money by that day. I went back in few days and luckily, the lady was there and she said it should be cleared already by this time but it was in their negligence that it was not clear. The lady customer service was apologitic and served me a tea and did at that time. Because of that, i decided to close my account.
"There's nothing we can do to change the past, if it teaches you a lesson profit from it then, forget it."