i would say going to Qtel in al saad is a total waste of time unless its the last resort...all they will do is make u take a number...then u'll waste more then an hour sitting there..and in the end they will do the same thing u can do over the phone...just call and get a ref. number when they take down ur complaint...use that for future reference. worked with me many times. 

_[]~SMoKE~[]_