I have only been here for 2 months so far and I have encounter this same problem endless time, qatari men & women jump the quee and ignore you like you are not even there and the staff only say sorry! This is not the way to behave here or in any part of the world, having manners is not too much to ask, wouldn't you agree?

 And this woman should pay for the damaged for sure, not question about that and as a mother will be teaching the child at the same time...