Agree with you.

Actually the problem is double

Monopoly on one side and no consumer rights on the other side. So their motto should be "To Hell With Customers" which is undeclared

They are smart enough to spend millions of dollars to change their logo and launch marketing campaigns (as if there is competition) with taking care about improving the service.

It is like that old man who dyes his grey hair to black, thinking by doing so, he would have better hard on :)))))))))))