They have their reasons to do that and their level of thinking is beyond our capabilities we the "idiot" customers to comprehend.
Am sure if everyone checks his bill in details will find something funny and weird.
They are smart in cheating and fooling customers:
once I was surprised that my international call rates applied during Eid holiday (the first day even) were charged at the Peak rate. Although it should be an OFF Peak rate.
Tried to act like a good customer, called them and the guy there told me "Ah Did you notice what did they do?" as if he is working in another company and not Qtel.
Another HUGE CHEATING happened when they announced the reduction of GSM local rates for both pre and post paid cards. BUT they did not mention that the unit basis will be on per minute and not per 10 seconds.
When I raised the issue with many friends who used hala cards, they were wondering how their credit is consumed that quick although the rates are reduced.
Unfortunately, Consumer Rights department is sleeping
They have their reasons to do that and their level of thinking is beyond our capabilities we the "idiot" customers to comprehend.
Am sure if everyone checks his bill in details will find something funny and weird.
They are smart in cheating and fooling customers:
once I was surprised that my international call rates applied during Eid holiday (the first day even) were charged at the Peak rate. Although it should be an OFF Peak rate.
Tried to act like a good customer, called them and the guy there told me "Ah Did you notice what did they do?" as if he is working in another company and not Qtel.
Another HUGE CHEATING happened when they announced the reduction of GSM local rates for both pre and post paid cards. BUT they did not mention that the unit basis will be on per minute and not per 10 seconds.
When I raised the issue with many friends who used hala cards, they were wondering how their credit is consumed that quick although the rates are reduced.
Unfortunately, Consumer Rights department is sleeping