It may be HMC policy for staff not to print out reports directly from the computer and handing them to patients..that is understandable. But they could have informed you that you can request a "copy of file" at the Medical Records Department at HMC where you may have to provide them your Qatar ID card, fill up an application and pay QR50. In fact you can get the copy right away as long as your child's file is in the Medical Records, otherwise you may have to wait for a few days.

The Director at HMC Medical Records is Richard Browne.