What you said also is right, I meant by replacing it should be the last option that she have to make sure that it is not a hardware issue and something that can be solved. One of my friends got a problem with her MAC Laptop Hard Drive and when she went to the Al Manaa they told her that your Hard Drive is damaged. They replace it with a new one and gave her the old one, I asked her to give me the old one and let me try to retrieve that data. I used a recovery tool on windows for MAC and I got her data. I format the hard drive later and give it back to her, asked her to buy an external hard drive encloser for it and she got now an external 'Hard Drive'. So what they did in the support centers is not the right thing in most of the cases. Like a friend of mine, he forget his password and went to the shop and he told him that I need to format your computer to access it and he did. Where is his data? All lost he can't even figure out how to recover it. There is a simple way to crack it is is either by using a small software to reset the admin password to nothing or new password. Or take the motherboard battery and put it again. Simple like that :)

Have a nice weekend shavonne clements,e46M3 and let's hope that they will fix it under warranty.