Lost/Stolen
Dear friends,
I lost my purse on 30/06/09 night about 10.30 PM, near Bokhari hotel,Najam.My purse consist of QNB debit card, QID, driving Lic and 300 riyals.
This incident happen when im on my way after finishing my dinner in jawahar resturant and walking towards my accomodation behind Bohari hotel. i came home slept without noticeing my purse, morning when i gotup 4.30 AM and get ready for office i could not find my purse, i check with my roomate and also with the person whome i talk last night,immediately i rush to my QNB branch 7.45 AM and 8.15 AM inform them that i lost my purse, therefore please block my ATM card, The representative with full co-operation issue me New bank card and again i ask did you block my first card she said yes, once new card issued to you the old card automatically blocked, please check after 1 hrs, therefore i check my Accout 9.45AM and satisfied myself after drawing 100 reyals from my accout/ checked balance was same as before(-100), then i went to police station and lodge the complainted for QID,Bank card and DL.
Same day about 2.00 PM, some body used my lost ATM card withdrawn 5000 riyals from doha ATM Najma and around 5.00 pm 2500 riyals from commercial bank ATM najma and this i notice next day 2/7/09 at 2.00pm when i was try to transfer my funds to India,Immediately i call to QNB customer care and checked with them they said your lost card was not blocked now iam blocking your card and she said lodge the complained, bank will refund the amount.
When i check with bank they are telling its my mistake, i lodge complained to police also, nothing happen till date, i lost all money, please advise me were i can get justice.
Your reply help me to solve my problem, please help me.
Did you write your pin number on the card itself? If so you made a grave error.
The fact you have withdrawn QR 100 proves that they have issued you a new card. It is the bank's responsibility to refund your amount. Please do not talk to anyone at the counter. Talk to the manager. If need be go to their Head Office and talk to the senior most guy there.
Another point is that all the ATM have in built cams. It is easy for them to identify the person who withdrew the money from you account.
Hope you will post what is the result of your endeavour to get back the money.
Although I agree the poster is naive it is not her fault, what if she were threatened and gave up her PIN would it still be her fault? The bank is at fault and yes there are cameras, just stay on the banks and don't let them run you off. Please be careful.... you have now also told people your work hours and approximately where you live.
Yes without your pin-code no one can withdrawl money by using your ATM card. How he or she knows your pin number? if you have kept your pin number with your ATM card then this is your mistake. ( some people use to write and keep pin number on ATM card itself which is a big mistake. ) anyhow you can complain to police about this matter also. all the ATM'S is Qatar having a camera, and I think police and trace the person who used your card.
How did HE/SHE managed to know your PIN CODE...even if HE/SHE is carrying your ATM Card?