What are the possible categories that a dispute may fall under?

Dispute may fall under the following categories:

⦁ Unauthorized / Fraudulent transaction

⦁ Transaction failed but debited

⦁ Paid by alternate means

⦁ Duplicate billing on the card for the same transaction at the merchant outlet for the same value

⦁ Goods not delivered by merchant/services not rendered

⦁ Non-receipt of refund after the turnaround time committed by the merchant

⦁ Credit not processed by the merchant

⦁ Cash not dispensed from the ATM

The CDF provides the categories for which additional documents may be required.

Choose this category..
Good not delivered by marchant/Services not rendered..