I came to know crystal sands team left from the country.. now they left the country.. we all lost our money.. i called to the bank for charge back.. but as per bank they accept disputes wirhin 6 months period..
Whoever have transaction within 6 months apply for disputes.. as their office is close they will not able to send necessary documents like agreement id copy charge slip to the bank.. and bank has to accept your charge back.. it takes around 4 weeks to get your refund on cards..
PS- your card must be visa or mastercard.. irrespective of debit or credit..
How to request a chargeback
If asking the merchant for a refund didn't work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.
When you submit a chargeback, you may need to include supporting documents, such as copies of a receipt, invoice, contract and any communications you had with the merchant. Anticipate that the dispute can last up to 90 days or two billing cycles, whichever is shorter.
Once you submit a chargeback request, the exact process varies depending on your card issuer, network and situation, but generally results in some back-and-forth between various parties. Here's an example of how the process may go, according to Experian:
You file a chargeback request.
Your card issuer reviews the dispute and will decide if it's valid or if you have to pay. If your issuer accepts the dispute, they'll pass it on to the card network, such as Visa, Mastercard, American Express or Discover, and you may receive a temporary account credit.
The card network reviews the transaction and either requires your card issuer to pay or sends the dispute to the merchant's acquiring bank.
The merchant's acquiring bank takes one of two actions: Sends the dispute back to the card network and says the issuer is at fault or forwards the dispute to the merchant.
If the merchant gets it, they either agree to pay for the transaction or dispute the chargeback.
If the merchant disputes the chargeback, there may be more back-and-forth as the merchant, acquiring bank and card issuer try to settle the matter. But if the merchant agrees to pay, the process is a bit smoother.
At the end of the day, the card network decides who pays. A successful dispute will deem the temporary credit you received to become permanent.
This is only way to get refund.. dont waste your time and call the bank and raise disputes..
Dear All,
I came to know crystal sands team left from the country.. now they left the country.. we all lost our money.. i called to the bank for charge back.. but as per bank they accept disputes wirhin 6 months period..
Whoever have transaction within 6 months apply for disputes.. as their office is close they will not able to send necessary documents like agreement id copy charge slip to the bank.. and bank has to accept your charge back.. it takes around 4 weeks to get your refund on cards..
PS- your card must be visa or mastercard.. irrespective of debit or credit..
How to request a chargeback
If asking the merchant for a refund didn't work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer's mobile app.
When you submit a chargeback, you may need to include supporting documents, such as copies of a receipt, invoice, contract and any communications you had with the merchant. Anticipate that the dispute can last up to 90 days or two billing cycles, whichever is shorter.
Once you submit a chargeback request, the exact process varies depending on your card issuer, network and situation, but generally results in some back-and-forth between various parties. Here's an example of how the process may go, according to Experian:
You file a chargeback request.
Your card issuer reviews the dispute and will decide if it's valid or if you have to pay. If your issuer accepts the dispute, they'll pass it on to the card network, such as Visa, Mastercard, American Express or Discover, and you may receive a temporary account credit.
The card network reviews the transaction and either requires your card issuer to pay or sends the dispute to the merchant's acquiring bank.
The merchant's acquiring bank takes one of two actions: Sends the dispute back to the card network and says the issuer is at fault or forwards the dispute to the merchant.
If the merchant gets it, they either agree to pay for the transaction or dispute the chargeback.
If the merchant disputes the chargeback, there may be more back-and-forth as the merchant, acquiring bank and card issuer try to settle the matter. But if the merchant agrees to pay, the process is a bit smoother.
At the end of the day, the card network decides who pays. A successful dispute will deem the temporary credit you received to become permanent.
This is only way to get refund.. dont waste your time and call the bank and raise disputes..