Who told you that it would take 3 to 4 working days. It can take more than that, sometimes in a month's time. Starting tomorrow many people are taking leave with the National Holidays, all govn't office staff will start making their way to the airport and some taking long extended leave to make available festive season holidays and new year celebrations in other countries. I think now, you should have an idea, when your case will be reviewed. One thing to note, don't ever listen to anyone and don't expect that things will go your way easily here in Qatar. Always make sure you get all the right information and decide what you need to do (like confirming your family tickets). My advice, get the refund, pay the penalty and wait till you get everything sorted out for your family visa and then book the tickets.
Who told you that it would take 3 to 4 working days. It can take more than that, sometimes in a month's time. Starting tomorrow many people are taking leave with the National Holidays, all govn't office staff will start making their way to the airport and some taking long extended leave to make available festive season holidays and new year celebrations in other countries. I think now, you should have an idea, when your case will be reviewed. One thing to note, don't ever listen to anyone and don't expect that things will go your way easily here in Qatar. Always make sure you get all the right information and decide what you need to do (like confirming your family tickets). My advice, get the refund, pay the penalty and wait till you get everything sorted out for your family visa and then book the tickets.