Dear Sir/Madame, A week ago I have called QIB Call Center requesting some information on QIB Currency converter tool as the existing tool on the Internet / QIB website is not working. The Call Center have logged my call and transferred the issue to QIB Quality Assurance Department. Second day a representative from QIB Quality Assurance department has called me back to get more details about the issue and he has promised to call me the next day with the solution of the issue. I have explained the urgency of the issue and that I need to know QIB currency exchange rate ASAP, but unfortunately It has been more than a week today and still NO ONE from QIB has returned back my call neither I have received any feedback from QIB. What kind of poor service is this, there is no honesty neither trust banking with QIB, the only thing it shows is that customers has no value to QIB. Please provide me with QIB senior management contacts to escalate this issue. It will be much better to start banking with Al Rayan bank. You people have no trust in banking with.
Dear Sir/Madame, A week ago I have called QIB Call Center requesting some information on QIB Currency converter tool as the existing tool on the Internet / QIB website is not working. The Call Center have logged my call and transferred the issue to QIB Quality Assurance Department. Second day a representative from QIB Quality Assurance department has called me back to get more details about the issue and he has promised to call me the next day with the solution of the issue. I have explained the urgency of the issue and that I need to know QIB currency exchange rate ASAP, but unfortunately It has been more than a week today and still NO ONE from QIB has returned back my call neither I have received any feedback from QIB. What kind of poor service is this, there is no honesty neither trust banking with QIB, the only thing it shows is that customers has no value to QIB. Please provide me with QIB senior management contacts to escalate this issue. It will be much better to start banking with Al Rayan bank. You people have no trust in banking with.