KR...it is not about what I believe and what not. And how the ISO companies work also wouldn't stand ground if it comes to that as it is based on individuals perception. If Customer Focus is a reqt and going through their documents they have been given ISO guess they are alright. End of the day what the documents speak is what is legally binding and would be supported by either the ISO or the courts, if it stretches that far.
BTW as you would know there are charges for no shows and cancellation, based on the time of cancellation. The airlines for sure cannot discount for the no shows and take onboard people under assumption though they do drag it as close as they can.
KR...it is not about what I believe and what not. And how the ISO companies work also wouldn't stand ground if it comes to that as it is based on individuals perception. If Customer Focus is a reqt and going through their documents they have been given ISO guess they are alright. End of the day what the documents speak is what is legally binding and would be supported by either the ISO or the courts, if it stretches that far.
BTW as you would know there are charges for no shows and cancellation, based on the time of cancellation. The airlines for sure cannot discount for the no shows and take onboard people under assumption though they do drag it as close as they can.