We sincerely apologize for the inconvenience caused arising out of this situation. We noted that out staff at Doha Airport offered Mrs. Katalin the amount of USD 250 in the form of Refundable Electronic Miscellaneous Document (EMD). The EMD is valid for a period of one year from the date of issue. The EMD can be used for various Qatar Airways services or can be converted to a cash payment which can be arranged via the office which you would like to liaise with.

Attached you will find a copy of the EMD for your kind information.

We appreciate the time you have taken to write to us and continue to look forward to another opportunity of welcoming you on our services in the near future."