to make the best alternative travel arrangements for any affected passenger, with the aim of allowing them to reach their final destination at the earliest opportunity.

Our records indicate that Mrs. Katalin was rebooked to travel on flight QR095 / 20 April 2013.

We are further concerned to learn of your comments relating to our airport services team in Doha. We have highlighted your feedback to the concerned for their review and perusal, assuring you that any necessary steps will be taken to continue further improving our services, particularly when handling such situations.

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