call from a phone with a speaker facility. That way, you can go along with your daily chores while you are at it. It takes an average of 10 min for getting connected to a human on the Qtel customer service.

Another option is report the incident on their facebook page. Atlast somebody will reply immediately, "Your problem is noted and forwarded to the concerned department."

"ooredoo"... it should have been "la ooredoo" :)