We had this seminar and the HSE manager telling us things about how to deal with the customers, how to delight them, how to go the extra length to make them happy so they keep coming back to you again and again and then he started with things like motivation, positive feedback, efficient services, putting an extra effort, and it went on and on. This all sounded very interesting until the time came to put it into pracice and the HSE manager was the last one to practice what he had been preaching and the first one to run away home once the clock struck 5