I agree but the change will only ever come from Karwa. I am studying this at the moment. Employees who are not fairly rewarded or experience unfairness such as broken promises about leave, arrive here and find their contract is not what they signed up to, dangerous and shoddy housing etc, will not be able to perform at his full potential. Motivation and reward and, actually more successful, making the employee feel valued creates a workforce of well disciplined and loyal staff. It goes back to the massive outsourcing of jobs that happened in the early 2000s. Everyone says how good the orange cabs were, iI vaguely remember them but why? Why were orange drivers more satisfied? I would love to research this further.