disgusting and pathetic are the words for nissan service centers.
The stories to tell are countless. But then customer service is missing almost everywhere in qatar. I visited nissan in uae and was amazed by their customer service.
Just one example to quote from here in qatar. I took my car for a regular (every 5K) service. They say the car will be delievered after 3-4 days. I say this is a simple service why so long, the actual time working on the car will not be more than few hours. They point out the appointment system to me. So i walk over to the appointment desk to hear that i have to call them atleast 48hrs in advance, and the car will be returned not before 4 days. What the heck!
The so called customer service agents sitting there are demotivated, without any concern for the customer, walk around aimlessly without acknowledging the customer; all this is obviously due to the work over load and low pays.
There are few (2-3) sensible people at nissan centers.
disgusting and pathetic are the words for nissan service centers.
The stories to tell are countless. But then customer service is missing almost everywhere in qatar. I visited nissan in uae and was amazed by their customer service.
Just one example to quote from here in qatar. I took my car for a regular (every 5K) service. They say the car will be delievered after 3-4 days. I say this is a simple service why so long, the actual time working on the car will not be more than few hours. They point out the appointment system to me. So i walk over to the appointment desk to hear that i have to call them atleast 48hrs in advance, and the car will be returned not before 4 days. What the heck!
The so called customer service agents sitting there are demotivated, without any concern for the customer, walk around aimlessly without acknowledging the customer; all this is obviously due to the work over load and low pays.
There are few (2-3) sensible people at nissan centers.