I've been there last Thursday night along with with 7 of my friends. It was our first time, and we were so displeased with the service:
Registration: only 1 receptionist to handle the long queue. when another lady came to help out, she assisted another couple instead of sticking to the first-come-first serve basis.
Reception: Since we came earlier around 10.30pm, with the purpose of getting seated ahead of the anticipated crowd, the receptionist refused to get us seated and the manager explained that SEATS were reserved for customers who would order at least 2 bottles of hard liquor (vodka etc). Most of us prefer to drink beer and 1-2 are non-drinkers they would just order softdrinks. We've seen later on that this policy was not even followed. If this was the policy, they should have placed RESERVED on the tables.
We've worked in luxury hotels before, knowing the true meaning of SERVICE, we suggest that management should review their discriminating policies and at the same time provide customer service training to staff to efficiently handle a situation like this.
I've been there last Thursday night along with with 7 of my friends. It was our first time, and we were so displeased with the service:
Registration: only 1 receptionist to handle the long queue. when another lady came to help out, she assisted another couple instead of sticking to the first-come-first serve basis.
Reception: Since we came earlier around 10.30pm, with the purpose of getting seated ahead of the anticipated crowd, the receptionist refused to get us seated and the manager explained that SEATS were reserved for customers who would order at least 2 bottles of hard liquor (vodka etc). Most of us prefer to drink beer and 1-2 are non-drinkers they would just order softdrinks. We've seen later on that this policy was not even followed. If this was the policy, they should have placed RESERVED on the tables.
We've worked in luxury hotels before, knowing the true meaning of SERVICE, we suggest that management should review their discriminating policies and at the same time provide customer service training to staff to efficiently handle a situation like this.