yeah marie exactlly...... i asked this question to one of the rest manager and this is what he had to say.
Out of those 12% service charge
6% goes to the tourism.
4% goes to the hotel/rest.
remainin 2% for the staff after deducting the breakeges.
Dont know how far is this true.

Aana free, jaana free,
Pakde gaye tho khana free.