You are talking about 16 minutes only. You are lucky. I also have some internet problem and I called them. They answered the call after 1 hour and then once i explained him the problem he said wait our technician will talk to you. Just hold on and then i was on hold for another 1.5 hours till my line was dropped. If they do record who is calling I can give my number and they can check it up.

I think not only me others are also having this strange internet problem. My adsl router stops working suddenly and then starts working again. Or if I restart the device it starts working again. I hope if anyone from Qtel is reading can help fix the issue.

The reason I commented here is to get my issue sorted if possible.

Peace.