Amount was deducted from my credit card but they were not able to send me the balance.
Whenever I called them they said it will take 48 hours.
When I asked the call centre agent "when this 48 hours are going to be over in a month time or more" agent was laughing and told me to bear with them.
I was promised several times to receive a call back but -------------- ?
I was insisting to transfer my call to supervisor but I was shocked when the agent told me at the moment they have only call centre staff and they have not hired any supervisor.

Unbelievable