sorry Pitstop... I too had a bad experience there - I was the only one standing in the queue - I stood infront of the lady, she looked at me and rudely told me to go to the next lady, so been there and done that, but I wouldn't generalise - In govermental departments you cannot get away from it in any country though.

"if you don't like the heat... get out of the kitchen... but stop trying to fan the flames before you leave... it will burn you on the a** as you go through the doorway...." ME

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