Well, long closed story :)
But nevertheless, Amoud, the objective of my topic was to ask other forum members for advise. It was actually posted while i was stranded and needed advise on how to get out of a situation. Some people on this forum and also other forums did reply and i followed their suggestions. Unfortunately, in that particular instance, all paths were dead-ends. Result: I have never travelled on the same airline again and a lot of people on other forums have also attested to have done the same.
Now, your point of 'people complain, its in their nature'. Actually, the fact is that 'Shit happens' its natural. Allow me to use a more politically correct quote for it: Murphy's law: 'If anything can go wrong, it will go wrong'. So knowing this and respecting this, i had not focussed my complain on what went wrong (ground staff coordination mistake). I had focussed it on the 'Reaction' to what went wrong.
The reaction of the staff was 'ok, we know there has been a mistake, now go to hell'. I would have expected more customer oriented company staff to make some effort to correct what's gone wrong or if it is no longer practical to reverse the mistake then offer some other facilitation to the customer.
About it not being the company staff and staff employed by the airport.... Are you defending the airline or just making a point ? In either case, again, i would say if I were the company, and i outsource to a 3rd party some of the service i provide to MY customers, i would make sure MY customer gets quality service. But that's just me, others may choose not to have customer oriented thinking and approach. That's their choice isn't it :)
all the best.
------------------------------------------
Quidquid latine dictum sit, altum sonatur.
Well, long closed story :)
But nevertheless, Amoud, the objective of my topic was to ask other forum members for advise. It was actually posted while i was stranded and needed advise on how to get out of a situation. Some people on this forum and also other forums did reply and i followed their suggestions. Unfortunately, in that particular instance, all paths were dead-ends. Result: I have never travelled on the same airline again and a lot of people on other forums have also attested to have done the same.
Now, your point of 'people complain, its in their nature'. Actually, the fact is that 'Shit happens' its natural. Allow me to use a more politically correct quote for it: Murphy's law: 'If anything can go wrong, it will go wrong'. So knowing this and respecting this, i had not focussed my complain on what went wrong (ground staff coordination mistake). I had focussed it on the 'Reaction' to what went wrong.
The reaction of the staff was 'ok, we know there has been a mistake, now go to hell'. I would have expected more customer oriented company staff to make some effort to correct what's gone wrong or if it is no longer practical to reverse the mistake then offer some other facilitation to the customer.
About it not being the company staff and staff employed by the airport.... Are you defending the airline or just making a point ? In either case, again, i would say if I were the company, and i outsource to a 3rd party some of the service i provide to MY customers, i would make sure MY customer gets quality service. But that's just me, others may choose not to have customer oriented thinking and approach. That's their choice isn't it :)
all the best.
------------------------------------------
Quidquid latine dictum sit, altum sonatur.