There are times that people are very sensitive. We might never know that that person had a bad day or PMS. :)

But discrimination, it really happens. If not being sarcastic about it, we will just charge it to experience. Or better to deal it with smile therapy even over the phone. I've been practicing it for 3 years working as customer service and still using it until now. :)

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"Admit your mistakes...before someone exaggerates the story."